Privacy Policy for Mula Investments
Effective Date: August 21, 2025
This Privacy Policy describes how Mula Investments (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make purchases from our second-hand and pre-owned products shop. We are committed to protecting your privacy and handling your data in a transparent and secure manner.
1. Information We Collect
We collect various types of information in connection with the services we provide, including:
a. Personal Information You Provide Directly
This includes information you provide when you:
- Create an account: Your name, email address, password, and contact details.
- Make a purchase: Your name, billing address, shipping address, payment information (e.g., credit card details, though we do not store full payment card numbers), email address, and phone number.
- Sell an item: Your name, contact details, payment information for payouts, and potentially identification details as required by law for certain transactions.
- Communicate with us: Information you provide when you contact customer support, send us emails, or interact with us through social media.
- Participate in promotions or surveys: Information you provide when you enter contests, participate in surveys, or sign up for newsletters.
b. Information Collected Automatically
When you access and use our website or services, we may automatically collect certain information about your device and usage, including:
- Device Information: IP address, browser type, operating system, unique device identifiers, and mobile network information.
- Usage Data: Information about how you interact with our website, such as pages viewed, products searched for, referring/exit pages, and clickstream data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
c. Information from Third Parties
We may receive information about you from third-party service providers, such as payment processors, shipping partners, and analytics providers, to facilitate our services and improve our operations. We only collect information from third parties that is necessary for the purposes described in this Privacy Policy and that is permitted by law.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide and maintain our services: Process transactions, fulfill orders, manage your account, and provide customer support.
- Improve and personalize your experience: Understand your preferences, recommend products, and customize our website content.
- Communicate with you: Send order confirmations, shipping updates, marketing communications (with your consent where required), and respond to your inquiries.
- Process payments: Facilitate secure payment processing through third-party payment gateways.
- Comply with legal obligations: Meet legal and regulatory requirements, such as tax obligations and anti-fraud measures.
- Prevent fraud and enhance security: Detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
- Conduct analytics and research: Analyze usage patterns, track website performance, and conduct research to improve our services.
- Marketing and advertising: Deliver targeted advertisements and promotional offers that may be of interest to you.
3. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping, data analysis, marketing, and customer service. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
- With Your Consent: We may share your information with your consent or at your direction.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
7. Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: contact@mulainvestments.co.ke
By visiting this page on our website: https://mulainvestments.co.ke/contact-us
By mail: Ndumbuini Shopping Centre, Forth Smith Road, 87 Junction, Kinoo
Special Considerations for Second-Hand and Pre-Owned Products:
Given the nature of our business, we want to highlight specific considerations related to second-hand and pre-owned products, particularly electronic devices:
a. Data on Electronic Devices
When you sell electronic devices to us, it is your sole responsibility to ensure that all personal data, sensitive information, and accounts are completely and securely wiped from the device before you transfer ownership. We are not responsible for any data remaining on devices sold to us. While we may perform a basic factory reset or data wipe as part of our processing, we do not guarantee the complete removal of all data and strongly advise sellers to perform thorough data erasure procedures themselves.
b. Seller and Buyer Information for Transparency and Compliance
In some jurisdictions, laws may require us to collect and maintain records of seller identification and transaction details for certain types of second-hand goods to prevent the sale of stolen items. This information is collected and stored in compliance with applicable laws and is not used for marketing purposes without your explicit consent. Similarly, buyer information is collected for transaction fulfillment and legal compliance.
c. Product History and Condition
While not personal data, we may collect and display information about the history and condition of pre-owned products to provide transparency to buyers. This may include details about previous repairs, cosmetic wear, or origin, but will never include personal identifying information of previous owners.))
2.1 Legal Basis for Processing Personal Data (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
We may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it’s not overridden by your rights
- For payment processing purposes
- To comply with the law