{"id":2923,"date":"2021-01-21T17:35:25","date_gmt":"2021-01-21T17:35:25","guid":{"rendered":"https:\/\/cre8ivedge.net\/backend\/prime-bank\/?post_type=newsroom&p=2923"},"modified":"2025-05-27T12:32:08","modified_gmt":"2025-05-27T12:32:08","slug":"prime-bank-scoops-customer-satisfaction-award","status":"publish","type":"newsroom","link":"https:\/\/cre8ivedge.net\/backend\/prime-bank-dev\/newsroom\/prime-bank-scoops-customer-satisfaction-award\/","title":{"rendered":"Prime Bank Scoops Customer Satisfaction Award"},"content":{"rendered":"

Prime Bank has emerged first runners-up in Best Bank in Customer Responsiveness and Satisfactory Digital Experience in Tier two category in the 2021 Banking Industry Customer Satisfaction Survey conducted by Kenya Bankers Association.<\/p>\n

Celebrating the win, the bank\u2019s Managing Director Bharat Jani said, \u201cThis recognition by our customers affirms our deliberate and consistent efforts and investment to provide personalized and seamless best-in-class digital banking service to our customers across our touch points.\u201d<\/p>\n

The survey is an annual undertaking of the Kenya Bankers Association aimed at enhancing customer experience in the banking industry. The 2021 survey was carried out in the backdrop of the Covid 19 pandemic which saw the industry redefine the conduct of business especially in access to services by customers.<\/p>\n

\u201cThe award, which is a pleasant improvement from the previous year in which we ranked third, shows our relentless efforts in ensuring that our customers get the best services\u201d, Jani added.<\/p>\n

The award also comes at a very important stage in the bank\u2019s history as this year it mark 30 years of putting our customers first. This award affirms the bank\u2019s commitment to \u2018Putting its Customers First\u2019 and its continued strive for excellence in providing quality banking solutions in line with its vision of being the first-choice financial service provider.<\/p>\n

The survey showed that banking Apps are the topmost preferred digital banking channel, endorsed by 26 per cent of the respondents, followed by mobile banking with 25 percent, while 46.7 percent of the respondents preferred fully automated or self-service banking services signifying that the pandemic has accelerated the adoption of digital banking.<\/p>\n

 <\/p>\n","protected":false},"featured_media":3272,"template":"","categories":[21],"tags":[],"class_list":["post-2923","newsroom","type-newsroom","status-publish","has-post-thumbnail","hentry","category-bank-news"],"acf":[],"yoast_head":"\nPrime Bank Scoops Customer Satisfaction Award - Prime Bank<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prime Bank Scoops Customer Satisfaction Award - Prime Bank\" \/>\n<meta property=\"og:description\" content=\"Prime Bank has emerged first runners-up in Best Bank in Customer Responsiveness and Satisfactory Digital Experience in Tier two category in the 2021 Banking Industry Customer Satisfaction Survey conducted by Kenya Bankers Association. Celebrating the win, the bank\u2019s Managing Director Bharat Jani said, \u201cThis recognition by our customers affirms our deliberate and consistent efforts and […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cre8ivedge.net\/backend\/prime-bank-dev\/newsroom\/prime-bank-scoops-customer-satisfaction-award\/\" \/>\n<meta property=\"og:site_name\" content=\"Prime Bank\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-27T12:32:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cre8ivedge.net\/backend\/prime-bank-dev\/wp-content\/uploads\/2025\/05\/prime-bank-scoops-customer-satisfaction-award.png\" \/>\n\t<meta property=\"og:image:width\" content=\"359\" \/>\n\t<meta property=\"og:image:height\" content=\"240\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/newsroom\\\/prime-bank-scoops-customer-satisfaction-award\\\/\",\"url\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/newsroom\\\/prime-bank-scoops-customer-satisfaction-award\\\/\",\"name\":\"Prime Bank Scoops Customer Satisfaction Award - Prime Bank\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/newsroom\\\/prime-bank-scoops-customer-satisfaction-award\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/newsroom\\\/prime-bank-scoops-customer-satisfaction-award\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/prime-bank-scoops-customer-satisfaction-award.png\",\"datePublished\":\"2021-01-21T17:35:25+00:00\",\"dateModified\":\"2025-05-27T12:32:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/newsroom\\\/prime-bank-scoops-customer-satisfaction-award\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/newsroom\\\/prime-bank-scoops-customer-satisfaction-award\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/newsroom\\\/prime-bank-scoops-customer-satisfaction-award\\\/#primaryimage\",\"url\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/prime-bank-scoops-customer-satisfaction-award.png\",\"contentUrl\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/prime-bank-scoops-customer-satisfaction-award.png\",\"width\":359,\"height\":240},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/newsroom\\\/prime-bank-scoops-customer-satisfaction-award\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Prime Bank Scoops Customer Satisfaction Award\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/#website\",\"url\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/\",\"name\":\"Prime Bank\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/cre8ivedge.net\\\/backend\\\/prime-bank-dev\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Prime Bank Scoops Customer Satisfaction Award - Prime Bank","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Prime Bank Scoops Customer Satisfaction Award - Prime Bank","og_description":"Prime Bank has emerged first runners-up in Best Bank in Customer Responsiveness and Satisfactory Digital Experience in Tier two category in the 2021 Banking Industry Customer Satisfaction Survey conducted by Kenya Bankers Association. 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