A loyalty programme using mobile phone as its platform dubbed ‘’Team Kubwa’’ was born. The initiative being a first of its kind helps painters enjoy rewards each time they purchase Crown paints as well as gain specialised skill training making painters ‘professionals’ in their field.
Within 8 months of the programme launch, Crown Paints had registered 70,000 loyal, trained painters, ran 6 successful promotion campaigns with over 50,000 gifts redeemed across the country. Today the company has spread its Team Kubwa reach on social platforms to 1.2 million people and 50000+ on painter engagement.